Dubai Authority Embraces Cutting-Edge Tech: Launches Smart App on Apple Vision Pro

The Dubai Electricity and Water Authority (DEWA) is pioneering a new frontier in customer service by becoming the first utility company globally to launch its smart app on Apple Vision Pro. This innovative move leverages the combined power of augmented reality (AR) and virtual reality (VR) technology embedded within the Apple Vision Pro glasses.

DEWA's decision to embrace this nascent technology reflects its commitment to continuous improvement and a focus on providing customers with unparalleled convenience. By harnessing the capabilities of Apple Vision Pro, DEWA aims to enhance its already robust digital service offerings.

Customers equipped with Apple Vision Pro glasses will be able to access a wide range of DEWA's services and features directly through the smart app. This includes functionalities like bill monitoring, meter readings, managing accounts, and even initiating service requests – all in an immersive, user-friendly AR/VR environment.

This strategic move aligns perfectly with DEWA's commitment to realizing the vision of Dubai's leadership in transforming the emirate into the world's smartest and happiest city. In 2023 alone, DEWA customers conducted a staggering 12.5 million digital transactions, a significant 25% increase from the previous year. This surge underscores the growing preference for online utility management solutions.

DEWA's success in fostering digital adoption can be attributed to its multi-pronged approach. The organization provides a diverse range of digital channels for customer convenience, including its user-friendly website and the award-winning smart app. Additionally, DEWA fosters strong partnerships with other entities, further expanding its digital reach.

Saeed Mohammed Al Tayer, the Managing Director and CEO of DEWA, expressed his enthusiasm about this pioneering initiative. He highlighted DEWA's commitment to utilizing cutting-edge technologies like generative AI and the metaverse to revolutionize customer experiences. DEWA's unwavering focus on digital transformation has resulted in an impressive 99.2% smart adoption rate for its services, a testament to its dedication to innovation and exceptional customer service.

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